2 out of 52 of 5Verified purchaseSupport and communication
The whole process felt unnecessarily slow
I contacted support multiple times with issues that seemed straightforward but ended up repeating myself often. Each call involved explaining the same details again, which was frustrating and ate into my working time. The waiting times on the calls weren’t very long but the repeated clarifications made the total time drag on. I will concede that the staff’s tone was polite throughout, and information was eventually provided, but it felt like there was no continuity between conversations. The lack of a tracking system for my calls or a record of my explanations meant I had to start from scratch repeatedly, which wasn’t efficient and left me feeling the support system could improve greatly in communication flow.