The whole process felt somewhat slow but people tried
I was honestly a bit unsure when I first reached out for pre-purchase inquiries because the responses were not as immediate as I had hoped. The sales team was courteous and did answer all my questions, but occasionally I had to wait longer than expected for their follow-ups, which left me unsure if the service was really geared towards my needs. Despite the slower pace, I appreciated that every person I spoke with seemed patient and knowledgeable, which gave me some confidence towards the end of the process. Signing up and setting up invoicing was quite straightforward, so once the initial communication hurdles were past, the transition smoothened out. Still, I felt that if the responsiveness had been quicker, I would have felt more at ease sooner. Overall, the experience was positive but lacked that sense of urgency which can make a big difference when deciding on software and training services. I think the kind and helpful nature of the team made it less frustrating. So, in one phrase, I’d say the whole thing felt "Patiently slow" And I wasn’t sure at first whether that was a good or bad thing.