The whole process felt quite disorganized
I found the support and communication to be quite frustrating overall. Right from the start, the steps did not follow a logical order, which made it difficult to understand what I was supposed to do next. For example, I received instructions about the dialer tool before I had even set up my profile in the database feature, which seems backwards. Moreover, I had to wait on the phone for quite some time before I got through to someone who could explain the steps properly. One thing I’ll admit was good was the automatic updates; those seemed to happen in the background without causing me any trouble. Despite that, the sequence of instructions and how the support guided me left me feeling like they hadn’t really thought through user experience. It felt like a series of disconnected instructions rather than a smooth onboarding flow. Honestly, I’m left quite disappointed with how the communication was handled overall.