The whole process felt out of sync
When I first signed up for the software, the onboarding steps did not seem to follow a sensible order. Instead of starting with a clear introduction to the database feature, I was pushed into training modules related to the dialer, which felt somewhat confusing. It took me longer than expected to get a grasp because the sequence made it harder to link one part with the next logically. Support was available by phone, but the calls often required patience as explanations were sometimes circular rather than straightforward. On the plus side, the automatic updates ran smoothly during the week I used the platform without any disruptions, so that part felt fine. Additionally, the invoicing and payment process was clear and did not present any issues. However, the lack of a coherent flow made the overall software less intuitive than I had hoped initially. It may be better suited for those who are very self-directed at learning new systems. If the support and communication could be more aligned with a step-by-step onboarding guide, new users might find it easier to get going without spending unnecessary time relearning or backtracking to previous steps.