The whole process felt a bit hectic sometimes
When I initially tried out the sales and pre-purchase process, I was quite optimistic about how well the system would fit around my actual work hours. There was this one unusual moment when I tried to get a demo at a time that was supposed to be convenient according to the website but it ended up being way earlier than what I had in mind, which was a bit frustrating. Other than that, the sign-up procedure was rather straightforward, but I wasn’t completely clear about how frequently invoicing would happen or how automatic updates to the software might affect daily use. The database looked promising and appeared to simplify some of the data management aspects, although I didn’t get to use it extensively during those first few days. What stood out was how the dialer seemed simple to launch but occasionally had unexpected delays in connecting calls. Telephonic support was okay when I used it, but since my hours are quite irregular, sometimes I couldn’t reach them as quickly as I wanted. Overall, the whole experience felt a bit hectic sometimes with some good points mixed with small inconveniences that made me think about whether I'd stick to it long term.