The whole process felt a bit disorganized
I have mixed feelings about the support and communication during my onboarding with the software. Although the support agents were generally enthusiastic and friendly, the sequence of steps they asked me to follow didn’t make much sense most of the time. For instance, I was sometimes told to take actions that seemed confusing because the instructions didn’t appear to be in a logical order. It made getting through the setup more stressful than it should be. On the bright side, the telephonic support was accessible and willing to answer my questions; that part worked fine. However, the signing up and invoicing stage, while straightforward, was followed by training modules that felt a bit repetitive without clear direction on what to do next. Ideally, a more structured communication workflow could improve the overall experience. As things stood, I found the whole thing a little overwhelming and more effortful than expected, though the support team's basic willingness was a small positive.