The whole pre-purchase took longer than expected but was mostly fine
I went into the WFHI purchase somewhat optimistic but prepared for a process that might drag due to setup and training. The sign-up itself was easy enough, and the invoicing was prompt and clear, which I appreciated. What caught my attention was the waiting time in the onboarding stages. Sometimes I found myself repeating explanations and waiting for support responses, which piled up over a few days. These delays weren’t constant but occurred enough to be a mild inconvenience. The actual training sessions were straightforward and certainly useful to get familiar with the software's features like the calling dialer and database management. I have to say, the balance between the helpful training content and the occasional slow support response made the overall experience a bit mixed. Had the waiting or repetition been shorter, it would have rated even higher in my mind. Still, it’s clear they put effort into making the setup smooth, and the system updates didn’t disrupt anything critically. Despite a few minor hitches, I’d say this took some time but wasn’t difficult to manage and could be worth it if you have patience.