The whole pre-purchase process felt unnecessarily slow
I wasn't sure at first whether the sales and pre-purchase steps were really well designed. There seemed to be quite a bit of repetition in the information I received from different people over chats and calls, which made me feel like they were not very coordinated internally. Sometimes I had to wait longer than expected for replies to my emails or phone inquiries, which was frustrating given that I wanted to get started quickly. On the positive side, when I finally got through, some staff explained the database features and calling tools fairly clearly, so at least there was some value in the waiting. However, overall the entire process seemed slow and a bit disorganized, which gave me doubts about how well the onboarding and support would go once I actually started using the software.