The whole onboarding process felt confusing and out of sync
I started with high hopes, but honestly, your training and onboarding felt very disorganized. The steps we were supposed to follow didn't seem to connect logically, making it hard to keep track. First, I was asked to explore features in the software without any prior explanation, which was frustrating. Next, the training modules seemed out of order; some important aspects were introduced late, while minor details came first. This sequence made me lose focus and frustrated me as I had to keep jumping back and forth to understand things. The dialer and calling tools were explained only after the database feature, though I think knowing the dialer first would have given me better context. After completing the onboarding steps, I felt I still didn’t get a clear picture of how all parts worked together. The invoice setup was confusing too, with insufficient clarity on payment steps. What disappointed me most was the absence of an easy, linear path to follow. I expected a smooth, step-by-step progression instead of this haphazard flow. It felt like you just threw different bits at me without pacing or structure. I wanted to use the software confidently, but the way you structured onboarding just didn’t prepare me well. It left me feeling demotivated and stuck multiple times, which isn’t how it should be. Honestly, you need to rethink the entire sequence so future users don’t feel lost the way I did throughout the process.