The whole onboarding felt more complicated than necessary
Thinking back on the training and onboarding experience, I feel it was more stressful than helpful. I was hoping that the training would set me up to use the software independently next time, but I am unsure if that will be the case. Some parts of the modules were explained well, and I did appreciate the availability of telephonic support, yet the software itself sometimes felt a bit too complex to navigate without assistance. The interface could be more intuitive, and labels in the database and dialer sections were confusing for a newcomer like me. Although I managed to complete the steps, I suspect I will need further help in the future, especially when updates rearrange familiar settings. Overall, the whole thing felt like wading through unfamiliar territory without a clear map, which made it harder to feel confident moving forward.