The whole onboarding felt misaligned with my work hours
From the start, the training sessions did not really fit with the hours I am actually able to work. The scheduled calls and onboarding activities happened mostly during times when I was offline or busy with other priorities. Because of this misalignment, I struggled to participate fully or absorb all the material. The software updates occurred automatically but they sometimes happened outside my available hours, causing interruptions in my workflow without the chance to prepare. I also found that telephonic support was only reachable during the same inconvenient times so getting timely help was difficult. The sign-up and payment process was clear enough, but the ongoing training and database feature explanations rarely matched with when I was working. Overall, the entire training and onboarding felt off from a scheduling perspective and did not suit my actual daily availability well. I could not fully engage with the program due to these timing conflicts, which made the whole experience frustrating and mismatched.