When I started the onboarding and training with this software, I genuinely expected a smooth experie
When I started the onboarding and training with this software, I genuinely expected a smooth experience but unfortunately found it quite frustrating. It was difficult to locate specific resources or guides I needed at certain points, which slowed down my progress. Navigation between training modules and the main software tools was not as intuitive as it should be, causing confusion and repeated trial and error. On a positive note, the training content itself was fairly comprehensive once I managed to access it, but getting there was the real challenge. The onboarding process lacked clarity in some sequences, and it wasn’t apparent when or how tasks like database setup or call dialer configuration should be completed. Automatic updates sometimes changed interfaces without warning, further complicating my ability to keep track. Contacting telephonic support did provide some help, but response times could have been quicker. Overall, the experience did not live up to what I expected from a professional software and training provider, and I believe significant improvements in organization and user guidance are needed to make onboarding less of a hurdle for new users.