The whole onboarding felt a bit mixed, not quite ideal for my hours
As I began the training and onboarding process, I was initially optimistic because the materials looked like they were designed to be flexible around different working times. However, when I actually tried to fit the sessions into my own hours, things felt a bit inconsistent. Some of the training modules were available at times that matched my schedule, but others seemed tailored more to standard office hours, which made it challenging to keep up. The dialer and calling tools worked fine once I accessed them, but the training didn’t always match the time frames I preferred to work. I also noticed the database feature was useful but sometimes required updating after sessions, which I couldn’t always do immediately. Support was responsive on the phone, but I felt a little unsure whether the timing of communications was ideal for me. Overall, the experience was somewhat mixed: there were good aspects like helpful tools and reasonable training content, but fitting it all into my specific hours wasn’t as smooth as I’d hoped. So, the whole onboarding felt a bit patchy to me in terms of timing convenience.