the whole onboarding felt a bit hit or miss
So the training and support process had its ups and downs. Some parts of the onboarding were well thought out, like the way they walked me through using their dialer tool and setting up the database for my contacts. That actually saved me time later on. But then at other points, it felt like they jumped around without a clear sequence. For instance, they updated the software automatically but didn’t explain what was new or if I needed to do anything specific after. Felt like I was just supposed to figure that out, which was frustrating. Also, when I called for help, the people were friendly but sometimes gave me info that seemed contradicting what I’d learned in training. So it was a bit confusing. Overall, I think the system’s features are helpful and can fit into a normal workday, but the way the steps come together isn't always smooth. I’m hoping they can fix these gaps soon because I do want to keep using wfhi’s software and make it work for me. On the plus side, signing up and payment stuff went without any hassle, at least.