The whole onboarding felt a bit disjointed and longer than expected
I had reasonably detailed expectations about the training and onboarding process before I started with WFHI, imagining it would be a smooth progression from basics to full-feature usage. In many ways, the training covered the necessary points, especially the initial guidance on using the dialer and setting up calls. However, the pace felt slower than anticipated, and sometimes I was left wondering whether to move forward or revisit prior modules. The onboarding flow was somewhat disjointed with parts of the software not fully explained before I was supposed to use them. Database features and automatic updates required additional trial and error rather than being clearly walk-through during training. On the plus side, telephonic support was accessible to clarify questions during my working hours, which helped alleviate some confusion. The sign-up and invoicing process was straightforward and clear, which I appreciated. Still, overall, the experience felt less streamlined than I hoped, and the back-and-forth between learning, using, and asking for help made the entire process feel longer and more involved. So, while I see the value in what WFHI offers, the onboarding experience was somewhat less cohesive than I expected, making it hard to feel completely settled initially.