The whole experience felt unnecessarily complicated and confusing
Looking back, the support and communication around the software's setup were more frustrating than helpful. It was not easy to find the specific information I needed in the training modules, which felt disorganized and scattered. Often, when I tried calling support, either the wait was long or the answers were generic, not detailed enough to resolve my queries. The ongoing updates to the software sometimes introduced changes without clear explanations, making it harder to keep up. On the positive side, the payment and invoicing process was fairly straightforward and didn’t add to the confusion. However, the overall impression was that the onboarding and support system could have been streamlined a lot more to improve user understanding and reduce stress.