The whole experience felt slow and frustrating
My initial expectation was that signing up and getting started would be a streamlined process with clear instructions and fairly quick assistance if needed. However, the reality did not quite match up. The onboarding took much longer than I had anticipated. The training materials were somewhat scattered, and I found myself waiting on support calls multiple times just to get basic clarifications. It felt like they lacked an efficient system for addressing new user queries which added unnecessary delays. When I tried to use the dialer and database features, there was minimal guidance, making it tough to integrate seamlessly into my existing workflow. On the plus side, I will say that the software itself did have potential once set up, and the automatic updates regularly improved some functionality without requiring manual intervention. Despite that, the initial lag in support responsiveness and the waiting periods disrupted my plans and made the whole process feel like a struggle rather than a smooth experience. I think for anyone expecting a swift and well-supported start, it might be frustrating. The invoicing and payment flows were straightforward, though. So while I appreciate some of the software aspects, the communication and support during setup made the entire experience feel slow and somewhat discouraging.