The whole experience felt quite frustrating honestly
I have used other remote workflow software before, and honestly, this one felt a bit frustrating compared to those. The support communication wasn’t very responsive, and the calls sometimes felt like going in circles without clear answers. I expected faster and more helpful telephonic assistance but ended up waiting longer than convenient for a callback that never really resolved my issue. Their automatic updates are fine, I’ll give them that, they didn’t disrupt my workflow. But the onboarding seemed disorganized compared to my past experiences, and the database access explanations were pretty unclear. I keep thinking maybe a different approach in communication would’ve helped because right now it all just feels slow and a bit off. The invoices and payment process was okay, nothing special but at least no issues there. Still, I really wanted support that was more proactive, and that’s where the whole experience dragged and felt frustrating to me throughout.