The whole experience felt quite drawn out
From the moment I signed up to actually getting the software up and running, it felt like a long haul. The invoicing and payment process was relatively straightforward, but kicking off the training and onboarding was slower than I expected. I kept having to wait for updates to install automatically, and sometimes the calling tools didn't seem ready or the database wasn't syncing properly right away. The telephonic support was helpful enough, but it took a few calls to really get answers. I got the impression that this kind of delay was normal, but having to repeat myself to support was frustrating after a point. The software itself is solid once you get everything configured, but the pace felt a bit sluggish. I was ready to move on and use it confidently, but the slow start made me weary. Still, I can see it’s effective once running smoothly. The whole process definitely could have been quicker for someone who wants to hit the ground running. It felt like much of it was about patience and repetition before I could really call it set up. I won’t say it’s bad, but it’s not the fastest onboarding either.