the whole experience felt oddly disorganized
I had some high hopes for the support side but ended up feeling mildly disappointed. When I contacted them about issues, the sequence of instructions was kind of random rather than a clear step-by-step path. They sometimes told me to do things that didn’t make sense before other important setup steps were done, which meant I had to backtrack and ask again. Then at times they’d loop me back to the same point without clear resolution. It wasn’t like they were unkind, actually the tone was warm enough, but the order of solving problems lacked logic and felt patchy overall. It made the whole interaction drag on longer than needed and added to frustration instead of helping. The training videos showed procedures in a neat order, but the real-life support just didn’t mirror that simplicity. I was hoping for a smooth guided experience but got a bit of a jumble instead. Even the database feature setup instructions came scattered and confusing. Looking back, I think they could really improve by streamlining the support flow so things progress sensibly from start to finish.