The whole experience felt like a frustrating uphill climb
Right from the moment I encountered an issue with the database syncing, the handling of my problem felt cumbersome. First, I tried using the telephonic support which I hoped would provide immediate assistance, but the wait time was longer than expected. When I finally spoke to someone, they seemed unsure about the next steps and asked me to send an email with all the details. I complied, thinking that would speed things up. However, the email response took several days to arrive, and when it did, it was vague and didn’t address the core of my problem. The automatic updates for the software seemed like they might fix issues, but after applying them, the syncing problem persisted, and I was back to square one. During this time, the invoice and payment processes continued as usual without any flexibility or pause, which felt inconvenient since I was dealing with unresolved technical issues. Going back to support by phone again was a similar experience: long wait times, limited guidance, and ultimately a suggestion to wait for the next update, which could take weeks. The entire sequence of events felt like an uphill climb with little support or clear resolution offered. The experience was exhausting and left me questioning whether the effort was worth it, even though I appreciated the software’s potential when it actually worked well.