The whole billing process felt unnecessarily complicated
From the start, the billing and payment steps felt out of order and confusing. When I signed up, I was expecting a smooth sequence where I'd enter my details, pick a plan, and get a clear invoice right away. But instead, I found myself jumping back and forth between pages trying to make sense of the payment instructions. The sign-up flow didn’t clearly explain when or how I’d be charged, which left me hesitant to complete the process for a while. Billing updates came irregularly, and I had to call support several times just to confirm what was outstanding. The telephonic support itself was helpful once I got through, but getting that connection wasn’t straightforward and added to my frustration. Although the training and software access were decent, the invoicing part felt like it was tacked on last minute and wasn’t user-centric. I do have to say, at least the payment gateway was secure and responsive, so I didn’t worry about safety. Overall, the whole payment journey felt disorganized and needed better sequencing to feel trustworthy and clear from the beginning.