The whole billing process felt inconsistent
Getting started with billing took longer than I hoped; the sign-up was simple enough but then I had to wait for invoices to be generated which seemed slower than expected. On the plus side, once the payment went through, access to the software was immediate and updates were automatic without any hassle. However, I encountered some confusion due to the billing dashboard not updating status frequently, which meant I had to call support multiple times. The support staff were friendly, but it still felt like a back-and-forth that could have been smoother. Overall, the experience felt inconsistent: parts worked well but others dragged out more than necessary. I guess if they improve communication around processing durations, the experience will feel much more seamless. Right now, it’s a mixed bag that leaves me cautiously optimistic.