The whole billing experience felt like a bit of a merry-go-round
I found the billing and payment process somewhat uneven. On one hand, signing up was quick and the invoices emailed to me were clear enough to understand. But I ran into delays waiting for confirmations and updates on the payment status more than once. Each time I contacted support, I felt I was repeating the same information about my account or payment details, which was frustrating. The telephonic support was generally courteous but sometimes left me on hold longer than I expected, and even though eventual responses were helpful, the waiting felt like it dragged on. On the upside, their automatic updates never interfered with the invoicing system, so at least the software functioned smoothly while I was trying to sort these issues out. The database feature seemed fine overall, but billing intricacies require better coordination, at least from my experience. So, while some parts of the payment and billing worked well, the degree of repetition and waiting affected how positive the whole process felt to me.