The whole billing and payments felt kind of slow
There was this one particular moment when I was waiting on hold trying to clear up an issue with a payment, which took quite some time. That part really stood out as annoying. Outside of that, the process involved repeating the same information multiple times or navigating through several menus before reaching the right department. It didn’t feel like things moved quickly or efficiently. At some points, I wasn’t sure if I was waiting for an update or having to resubmit details again, which made the whole procedure feel longer than necessary. On the plus side, the initial sign-up and invoice generation came through without obvious mistakes, which helped keep things on track early on. Still, the overall billing and payment experience was more sluggish and repetitive than I would’ve liked, making it less smooth than expected at this scale of software.