The waiting times were quite unexpected
I appreciated the straightforward help when I first called support, as I was pleasantly surprised by how patiently they listened and offered solutions. However, I wasn't prepared for the number of times I had to repeat myself during subsequent calls, which was a bit frustrating considering I was holding for quite a while each time. The communication was generally warm but occasionally felt a bit robotic, probably because I ended up speaking to different agents. The software updates sometimes required multiple restarts, and the dialer system occasionally lagged during peak hours, which slowed down the workflow. Even so, the database feature integrated fairly well with my daily tasks, making organization easier despite intermittent delays. Signing up was smooth, but invoicing took some back-and-forth over email, which added to the waiting. Overall, I had a mixed experience; the support team showed care, but inefficiencies in communication and waiting tested my patience. I hope future updates will streamline this process so that both the software and support work more seamlessly together.