The waiting times during onboarding were the most noticeable
I want to start by saying there were some positives to the training and onboarding. The material covered was thorough, and the telephonic support was generally polite and ready to explain when needed. However, there was a significant amount of waiting that I found frustrating. Often, I was left idle between training modules, waiting for the system to unlock the next section or for a scheduled update to complete. This downtime felt unnecessarily drawn out considering the number of hours I could dedicate each day. While repetition of some points can help in learning, here it bordered on excessive, with certain information being presented multiple times without apparent progress. On the plus side, the sign-up and payment worked smoothly without any major hiccups. Still, the time spent waiting reduced my overall satisfaction, and it made me question whether the process could be more dynamic. If that waiting time was shortened or better explained, I might feel differently. So, the lag in the training flow was definitely the part that stood out the most.