The waiting in the onboarding was the biggest issue
You offered a decent training experience overall, but what really stood out for me was the amount of waiting time involved. I spent a lot of time just waiting for the next step or the system to update before proceeding. The repetition in the training modules wasn’t very helpful either; while I can see why repetition could strengthen understanding, it felt more like I was stuck going over the same basics multiple times without progressing forward. The calling tools and dialer were explained well, and I managed to get a decent grip on those quickly. However, your automatic updates sometimes delayed the process and made me pause in between sessions, which was frustrating when I was eager to move on. Telephonic support was available but not always timely, which meant I sometimes ended up waiting on calls or for callbacks. The sign-up and invoicing procedures felt fairly standard and didn’t have issues. I’d say if you could reduce waiting times and make training modules less repetitive, the whole onboarding would feel much smoother and more productive for users like me.