The waiting game was definitely tiring
I've gone over this a number of times now, so let me be clear – the people handling pre-sale queries do respond, but it's not exactly quick or effortless. It takes effort from your side because you have to follow up repeatedly to get straight answers. I was at the stage where I had to clarify how the database feature integrates with my existing workflow, which should have been straightforward. However, every call or message involved explaining the same thing again, which drained my energy. The dialer tool operates fine once set up, and the automatic updates seem to roll out smoothly without interrupting usage. Signing up and invoicing went without much fuss, so at least the basics were handled efficiently. I just wish the initial communications felt less like a drawn-out process. If you're prepared to keep pushing for responses and repeat your questions, the team will help you, but it’s definitely more work than one expects. The telephonic support is there and functional, but it requires patience to reach it and get your issues addressed. Not sure if I’ll go through all of this again with a new product, honestly.