The Waiting Game Held Me Back
I wasn’t exactly sure what to expect before I started the sign-up and training process, but I thought the sales and pre-purchase communication would be smoother. What kept bothering me was the repeated back-and-forth. Each time I asked for clarification or details about how the software would fit my workflow, it felt like I was being passed around or asked to wait repeatedly. Sometimes I thought I’d get a quick response, but I ended up waiting longer than I expected, which made me less confident. On the positive side, when I finally did get through to someone, their explanations about the invoicing and payments were quite clear. That part made more sense than the earlier messages, at least. Still, the overall experience felt fragmented and a bit frustrating. I kept wondering if the setup for remote dialer tools would be straightforward, but the sales process almost discouraged me from continuing. I guess it’s useful software, but the communication before signing up definitely did not feel seamless to me. I’m still on the fence about whether the onboarding will be easier than the initial contact.