The waiting during onboarding was noticeable
Throughout the sales and pre-purchase phase, things mostly went as expected but what stood out was the wait time between different onboarding steps. After the initial signup and basic setup, I had to wait longer than anticipated to move forward with dialing and database configuration. The software itself felt fine when I used it, but the repeated delays in getting the next instructions or accessing certain features felt a bit frustrating. I can’t recall exact details on the rest of the process because it blended into usual interaction, but this one delay really stuck with me. The telephonic support was okay when I eventually got through, and all the automatic updates were seamless, so no complaints there. Payment and invoicing were standard and not worth noting. Overall, the waiting made me a bit restless but the functionality was decent enough to keep going.