The waiting and repeating steps stood out
I tried using the software multiple times, hoping the access issues would resolve, but every attempt led me to call support again. The waiting was long; each call involved explaining my problem from scratch repeatedly to different staff. The sign-up page seemed simple but syncing my database never happened smoothly. Automatic updates often interrupted my brief sessions, forcing restarts. The dialer hung or failed to register calls several times over the week. I felt stuck in a loop of delay and repetition, which was frustrating given I expected a streamlined remote workflow solution. Telephonic support was patient but the wait times and repeated explanations made it hard to stay hopeful. The invoicing and payment side seemed fine but was irrelevant when I couldn’t reliably access the core software. Overall, the repeated waiting and restarting without progress was the worst part, overshadowing what could have otherwise been a useful tool for managing calls and data remotely.