the wait was way longer than expected
So I switched to this software hoping it'd be smoother than what I'd used before, but honestly, it took way too much time just to get basic access sorted. I had to go through several rounds of onboarding steps before I could even try the dialer, and the database feature didn't behave like I thought it would. On the plus side, once I finally got the hang of it, the automatic updates worked fine without messing up my setup. But the day-to-day software felt sluggish compared to the old tools I was familiar with. Telephonic support was there, but the waiting times made it frustrating. Signing up and the invoicing process at least went smoothly, without unexpected hiccups. So while one thing that was okay was the payment process and how clear that part was, most of the time I spent felt like a waste because things ran so slowly and access wasn't as straightforward as promised. Honestly, for anyone looking for something quick and simple compared to previous software, this probably isn't it. It feels like you end up spending more effort than you gain in ease. Not the best experience overall, I'm afraid.