The wait was much longer than I expected
When I first signed up, I thought setting up the software would be straightforward and quick like other remote tools I'd used before. I was wrong. It took way longer to even get access properly, and the onboarding steps felt confusing and slow. I kept expecting to log in and start using the calling tools and database right away, but delays and errors popped up every time. I compared it in my mind to previous software where signing up was instant and setup felt intuitive. This experience felt quite frustrating because of the time lost before I could actually start working. The database feature, which I was particularly hopeful about, remained inaccessible for days, and I couldn’t make sense of the automatic updates either. Support was a bit slow to respond, adding to the delays. I expected better communication and a smoother start. Overall, the protracted setup time was the standout issue for me—it hampered my confidence in using the platform. I doubt I’ll be continuing with this software since what I thought would be quick setup turned into a prolonged wait that really tested my patience.