The wait was longer than I hoped for
When I first encountered an issue with the dialing tool abruptly stopping mid-session, I immediately reached out to their telephonic support. The staff were quite courteous and seemed genuinely interested in understanding my problem. It took longer than I initially expected—nearly a full day—to get a definitive fix, which was a bit frustrating since I was in the middle of several calls. That said, during the waiting period, the team kept me informed through timely updates, which I appreciated. I wasn’t entirely certain I’d get the help quickly, but their follow-up assured me they wouldn’t leave me hanging. If there was one small reservation, it would be the lack of instant chat support, which might have made the communication flow smoother and quicker. Overall, the experience turned out positive mostly because they did resolve the problem eventually, the automatic updates didn’t interfere with my workflow during that time either. Also, I found the on-boarding phase up to setting up the database to be very straightforward, so apart from that incident, everything worked as expected. This experience taught me to be a bit more patient with technical hiccups, knowing they have good support ready if anything goes wrong.