The wait was longer than expected
When I first reached out to inquire about the software capabilities and how it could fit into my workflow, the initial response took quite some time. It was frustrating because I expected a more immediate follow-up given the importance of setting up remote workflows efficiently. Once I got in touch with the team, their explanations were generally clear, and they answered most of my questions well. However, there were a couple of areas where I felt the information given wasn't thorough enough, especially concerning the setup for the calling tools and the dialer. On the other hand, once I was on board with the software, the automatic updates seemed to work smoothly without interrupting my tasks, which was a useful feature. The invoicing and payment process was fairly straightforward but had minor glitches like some delays in receiving invoice details. Overall, while the responsiveness left me a bit impatient initially, I appreciated the eventual clarity and support I received. I think there's room to improve how quickly they respond pre-purchase, especially considering how vital timely information is for planning. Still, once engaged, things worked out okay enough for me to proceed with using the service.