I had to reach out to support multiple times over the course of setting up the platform, mostly beca

I had to reach out to support multiple times over the course of setting up the platform, mostly beca

I had to reach out to support multiple times over the course of setting up the platform, mostly because I wasn't getting clear answers the first time around. Each call felt like starting over, and I ended up repeating the same explanations several times. It took longer than I anticipated to get any meaningful resolution, which was quite frustrating. On the plus side, the support staff were polite and tried to be helpful when they finally understood my issues. However, the overall waiting time and repeated questions made the process more tedious than necessary. I was hoping for quicker and smoother communication, especially since I rely on prompt responses for my remote workflow. Although the telephonic support was courteous, the back-and-forth stretched out my onboarding longer than I wanted. I can't say the support was entirely bad, but it definitely left much room for improvement in efficiency and clarity. I won't say I wouldn’t try them again, but I would be cautious about the time commitment involved if issues arise.