The wait to get set-up could be shorter
I have to say that the time it took me to get going was a bit frustrating. I had clearly expected the onboarding to be more streamlined given the initial information, but it wasn’t. After signing up, I had to wait a while before full access to the calling tools was enabled. The training sessions also felt longer than necessary before I felt confident enough to start using the software on my own. Some parts of the onboarding flow weren’t very clear on timelines, which caused some unnecessary uncertainty on my side. But on the other hand, once I was fully set up, the database feature worked well and gave me what I needed for managing contacts. The automatic updates didn’t disrupt anything, which was a relief. Support was helpful when I reached out but not always immediately responsive, adding to the waiting time. Overall, I think the process could benefit from clearer expectations around duration and faster activation so that users like me can just start working sooner rather than later.