The wait times were okay but repeating info was a bit tiring
My experience with support started well; I was able to reach someone by phone without too long of a wait initially, which was good. However, once connected, I found myself repeating my issue multiple times as I was transferred between departments. It felt like the support team was not fully synced on my case details, so I had to walk them through what I already explained several times. On the positive side, the representatives were polite and tried to be helpful once they understood what I needed. The automatic updates to software and database function were smooth and did not require much intervention from support, which was a relief. Overall, while I appreciated the willingness to assist and decent accessibility of telephonic support, the repetition of information and some small delays in effective communication made the experience mixed. A bit more streamlined internal communication within support would have improved things significantly.