The wait times made it frustrating
Before starting, I expected that telephonic support would be timely and address my questions quickly, especially given the positive notes I heard about quick responses. However, in practice, the wait times for even simple queries were longer than I anticipated. When I needed help with the database feature, I imagined a support person guiding me right away, but instead, I found myself on hold or having to call back multiple times. This delayed my setup and testing of the dialer and calling tools by several days compared to what I had hoped. That said, when I finally got through, the support was thorough and helpful, matching what I was expecting in terms of content. The difference was mainly in the speed of connection versus the actual quality of assistance. Therefore, while the communication quality met expectations, the length of time taken was disappointing and affected how quickly I could start using the software effectively.