The wait time stood out the most
I had expected the telephonic support to be more responsive based on initial information, but in reality, there were several moments of waiting on hold. The repetition during calls was noticeable; I often had to explain my issue multiple times to different agents. That part was frustrating because I felt progress was slow. On the other hand, when the correct person eventually handled my query, their knowledge was good and they managed to resolve the issue efficiently. So while the communication was not seamless, the support team’s understanding was decent. It just did not meet the promptness I was hoping for initially. The onboarding flow also included some automated updates that worked well to keep my software current, which helped avoid manual installation steps over time. But overall, I ended up spending more time following up than I had planned, so my impression is mixed. I can see how others might experience it differently, but this was my honest take.