The wait really took longer than I expected
When I signed up, I thought the telephonic support would be much quicker because that was what the onboarding email suggested. It took about three days to get a call back after my initial request, which was longer than I expected. The follow-up support calls eventually helped clarify the software's usage a bit, though it wasn’t entirely clear at first how the updating mechanism would affect my current workflow. I wasn't sure if the database integration would work smoothly with the dialer tool, and the training modules felt a bit disconnected from the actual software experience. Maybe my expectations were a bit high because of the initial signup experience, which was straightforward enough, but the invoicing system sparked some confusion regarding what payments had cleared. Overall, the assistance matched some of the promised services but fell short in timely communication and clarity on a few features. It seemed like a decent system once it finally started working properly, but the lag and lack of immediate answers made me doubt if I would rely on it long term.