The wait before starting was longer than I hoped for
I’m mostly disappointed with how long it took to really get going after signing up. At first, everything seemed straightforward—the sign-up process was clean, and I got invoices without hassle. But from there, the actual onboarding and access to the software took much longer than I anticipated. The training sessions were scheduled sporadically, and sometimes I didn’t hear back as quickly as I would have liked when I reached out to support. That stretched the timeline and made me unsure when I could start using the calling tools and database features properly. Granted, once I finally had access, the software itself worked reasonably well, and the payment process was clearly managed. It was just the lengthy delay in the initial phases that stood out negatively. Also, clarity on which steps were one-off and which required ongoing attention was missing. For example, I wasn’t sure how updates would affect my workflow until after a few weeks, when some unexpected changes came along. Overall, I feel like the setup took too much time without enough communication, and that was what made the experience frustrating rather than the software features themselves.