The wait and repetition took more time than expected
I found the sales and pre-purchase process moderately appealing, but it wasn’t as fast as I initially hoped. Initially, setting up the account and going through basic demos was straightforward and quite informative. However, there was a bit of repetition during the onboarding calls. I had to explain my basic workflow twice to two different agents, which added some waiting time. On the plus side, the responses were generally clear and the training material confirmed what I learned over calls. The dialer worked fine during the demo but I wished that the database integration instructions were quicker as I spent some extra time figuring out where to add my contacts properly. Overall, the time it took was longer than what I was expecting at the start, but the process felt consistent whether that means positive or negative. I would say it was a balanced experience since the wait didn’t ruin the whole thing, but an improvement in process flow could make it more efficient and save users time in the future.