the verdict: good but learned a lot myself
I found the support generally okay but often ended up figuring out a lot on my own. The communication channels work alright, but sometimes the info given wasn’t detailed enough for my needs. I had to experiment with the dialer and understand the database features through trial and error, which took more time than expected. On the positive side, the people on the call were polite and tried to help but weren’t always available immediately or fully aware of some specific queries I had. The automatic updates rolled out smoothly which reduced tech issues. Overall, my experience was positive but I definitely relied on figuring out portions of the software myself rather than just depending on direct assistance. The billing and invoicing process was straightforward, though. In sum, the tool works well once you get a hang of it but be prepared to do some self learning along the way to maximize it.