The uphill struggle with onboarding
I was really hoping the training and onboarding process would be straightforward, but from the start it felt like an uphill struggle. Although the people I interacted with responded to my questions, the replies were often delayed and didn't completely address my concerns. There was a point where I asked for clarifications on how to integrate the calling tools into my existing workflow, but the explanation left me more confused than before. The software itself felt complex, and without timely, thorough guidance, it was difficult to make any real progress. I appreciate that the team did try to help, but the overall experience was frustrating given how much effort I had to put in just to get started. I also had a small reservation about the onboarding materials, which I felt could have been more detailed and structured better to avoid repetitive back-and-forths. Ultimately, it took much longer than expected to reach a usable state, which diminished my confidence in the platform for now.