The unclear training steps left me frustrated and stuck
The training was confusing because instructions were too vague at key points, especially regarding how to use the dialer effectively. I expected clearer, step-by-step explanations, but many parts were skimmed over or assumed prior knowledge. This made it hard to keep up and led to repeated calls with support that didn’t fully resolve my issues. The onboarding flow didn’t guide me through the more complicated features like database integration, which was disappointing. I honestly struggled to set up the software and never quite felt confident using the calling tools. The automatic updates sometimes changed settings without clear communication, adding to my frustration. Overall, the training felt rushed and incomplete, which didn’t help me get going at all. I hoped for more thorough explanation because the lack of clarity stood out as the biggest problem throughout the process. Without that foundation, I found myself stuck quite often and unsure how to move forward with the software.