the training: what i got vs what i expected
Honestly, I thought it'd be more hands-on and straightforward. The onboarding was kinda all over the place honestly and I felt like I had to figure out most things by myself. One good thing tho was the automated updates; those seemed to make the software smoother over time which was nice. But when it came to setting up the dialing tools, the process was a bit confusing and not too well explained, so it took extra time that I didn’t plan on spending. The training sessions didn’t cover some of the issues I ran into which made me a bit frustrated. Signing up was simple enough and the invoicing process went without many hiccups, so that part was fine. Support calls sometimes took longer than expected, which was a bit annoying when I needed quick clarifications. Overall, the experience was kinda disappointing compared to what I had imagined. It had some good parts but mostly I felt like I was left on my own to figure things out and that wasn’t what I was hoping for when signing up.