The training was slow but the support was helpful

The training was slow but the support was helpful

Getting started on their training took longer than I hoped, partly because I had to learn some of the software features by myself. However, the telephonic support was ready to assist when I reached them, and that made a real difference. The dialer and database features eventually integrated into my workflow, but the wait to get to that point was frustrating at times. Automatic updates worked well and didn’t require me to intervene much. Overall, the thing that stood out was how helpful the support calls were in getting me over the initial hurdles despite the training taking its time.