The training was not quite what I expected
I have to start by saying the onboarding and training process surprised me, but mostly not in a good way. I expected a more structured approach based on the initial outline given before purchase, but the actual flow was somewhat disorganized. The training sessions felt rushed in parts, especially around using the calling tools and understanding the database feature. On the positive side, the automatic updates feature was described well and works as promised, which is a bright spot in the experience. However, the support during onboarding, particularly the clarity of instructions and the pacing, did not meet my expectations considering the claims made beforehand. I felt that more time should have been spent on clarifying the dialer and telephonic features. Overall, while some elements like automatic updates were fine, the mismatch in training content versus expectations affected how smoothly I could get started with the software. I was left to figure out many things on my own, and that was quite frustrating given the upfront information.